Answers to common questions about technical. Can\u0027t find what you need? Contact our 24/7 support team.
FAQ
Why is my IPTV buffering?
Buffering is usually caused by slow internet. Ensure you have at least 25 Mbps for 4K or 10 Mbps for HD. Try using a wired ethernet connection, restart your router, or enable our built-in VPN if your ISP throttles streaming.
What is Anti-Freeze technology?
Our proprietary Anti-Freeze technology optimizes server routing in real-time, automatically switching to the fastest server to prevent buffering during peak usage.
How do I fix black screen issues?
Try switching to a different channel and back, clearing the app cache, restarting the app, checking your internet connection, or reinstalling the IPTV app.
What video quality is supported?
We support 4K Ultra HD, Full HD (1080p), HD (720p), and SD (480p). Quality auto-adjusts based on your internet speed.
Does IPTV work with a VPN?
Yes. Our service works with all major VPNs (NordVPN, ExpressVPN, Surfshark). We also include a built-in VPN at no extra cost.
Why are some channels not loading?
Occasional channel issues can be resolved by restarting the app, updating your playlist, or contacting our 24/7 support for server-side fixes.
What is the EPG guide?
The Electronic Program Guide shows current and upcoming TV programs for all channels. Our EPG covers 7 days and auto-updates.
Can I record shows?
TiviMate Premium supports recording. Other apps may support catch-up TV which lets you replay shows from the past 7 days.
Still Have Questions?
Our 24/7 support team is here to help. Contact us anytime.