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Last updated: March 1, 2026
We stand behind our service with a 30-day money-back guarantee on all annual plans. Your satisfaction is our priority.
All IPTV USA Canada annual subscriptions (Silver, Gold, and Diamond plans) come with a 30-day money-back guarantee. If you are not completely satisfied with our IPTV service within the first 30 days of your subscription, you can request a full refund — no questions asked.
You are eligible for a refund if:
The following are not eligible for refunds:
To request a refund, follow these steps:
Email us at support@iptvuscanada.com or reach out via WhatsApp with the subject line "Refund Request"
Include your subscription email address, order ID, and the reason for the refund request
Our team will review your request and confirm eligibility within 24 hours
Once approved, refunds are processed within 5–10 business days to the original payment method
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 5–10 business days |
| PayPal | 3–5 business days |
| Cryptocurrency | 1–3 business days |
Note: Processing times depend on your financial institution. Refunds are issued in the same currency and to the same payment method used for the original purchase.
Partial refunds may be issued at our discretion in the following cases:
Our support team is available 24/7 to assist you with refund requests and any questions about our money-back guarantee.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the revised policy. Refund requests will be governed by the policy in effect at the time of the original purchase.