Payment FAQ

We accept a wide range of payment methods to make subscribing convenient for every customer. Credit and debit cards: Visa, MasterCard, American Express, and Discover. Digital wallets: PayPal and Apple Pay. Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and USDT. Bank transfers are available for annual subscriptions upon request. All payment methods are available for customers in both the United States and Canada. Canadian customers are charged in CAD, and US customers are charged in USD — no currency conversion fees.

Yes. We offer a 30-day money-back guarantee with full, unrestricted access to every feature of our service. During the trial, you get access to all 20,000+ live channels, the complete VOD library of 50,000+ movies and series, 4K Ultra HD quality, the EPG guide, catch-up TV, and our built-in VPN. No credit card or payment information is required to start your trial. Simply visit our 30-day money-back guarantee page, provide your email address, choose your preferred device, and receive your login credentials instantly.

We offer a money-back guarantee on all subscription plans. If you are not satisfied with our service for any reason, contact our support team within the guarantee period for a full refund — no questions asked. Refunds are processed back to the original payment method within 5-7 business days. If you paid with cryptocurrency, refunds are issued to the same wallet address or as a service credit. We believe in our product and want every subscriber to be completely confident in their purchase.

Yes, you can change your plan at any time. To upgrade from Silver to Gold or Diamond, contact our support team and the price difference is prorated for the remaining subscription period. You only pay the difference — no penalty or restart required. To downgrade, you can switch to a lower plan when your current subscription period ends. Plan changes take effect immediately for upgrades and at the next billing cycle for downgrades. Our support team handles all plan changes within minutes.

Absolutely not. The subscription price you see is the total price you pay. Every plan includes: all 20,000+ live channels, the full VOD library, 4K Ultra HD streaming, EPG (Electronic Program Guide), catch-up TV for replaying missed shows, PPV events, and our built-in VPN. There are no activation fees, no equipment rental fees, no broadcast fees, and no regional sports fees — all the hidden charges that inflate traditional cable bills. One price, everything included.

We offer subscription periods of 3 months, 6 months, and 12 months. Longer subscription periods provide significantly better value per month. For example, the Silver plan at $49.99/year works out to approximately $4.17 per month. A 6-month subscription offers a middle ground between commitment and savings. We do not currently offer month-to-month billing because our annual and semi-annual pricing already undercuts what most services charge for a single month. You can always start with our 30-day money-back guarantee to test the service before committing.

Yes, your payment security is our top priority. All credit card and PayPal transactions are processed through PCI-DSS Level 1 compliant payment processors (Stripe and PayPal). These processors use 256-bit SSL/TLS encryption — the same security standard used by banks. We never see, store, or have access to your full credit card number, CVV, or banking details. Payment information is tokenized, meaning even our payment processor stores an encrypted token rather than your actual card number. Cryptocurrency payments are processed through secure blockchain transactions.

Yes. There are no contracts, no cancellation fees, and no early termination penalties. If you decide to cancel, simply contact our support team via live chat or email, and your cancellation is processed immediately. Your service continues to work until the end of your current subscription period — you are never cut off early. For example, if you have 4 months remaining on an annual plan and you cancel, you continue watching for those 4 months. We do not offer partial refunds for the unused portion after the guarantee period.

Paying with cryptocurrency is simple and provides additional privacy. During checkout, select the cryptocurrency payment option. You will receive a wallet address and QR code to send your payment. We accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and USDT (Tether). The payment is confirmed after the required number of blockchain confirmations (typically 10-30 minutes depending on the network). Once confirmed, your subscription activates instantly and your login credentials are sent to your email. Crypto payments provide an extra layer of privacy since no banking information is exchanged.

No. Our subscriptions do not auto-renew. When your subscription period ends, your service simply stops — you are never charged without your knowledge or consent. Before your subscription expires, we send a reminder email so you can renew if you wish. To renew, you go through the same straightforward purchase process. This policy protects you from unexpected charges and ensures you are always in full control of your subscription. Many of our subscribers appreciate this approach after experiencing surprise charges with other services.

Yes. Canadian customers are automatically shown CAD pricing on our website. Silver plan: $59.99 CAD/year, Gold plan: $89.99 CAD/year, Diamond plan: $99.99 CAD/year. When you pay with a Canadian credit card or PayPal account, you are charged in CAD with zero currency conversion fees. This means the price you see is exactly what appears on your statement. US customers are charged in USD. Cryptocurrency payments are processed at the current exchange rate regardless of your location.

If a payment attempt fails — due to insufficient funds, an expired card, or a bank block — you receive an immediate notification with instructions to retry. Your account is not affected by a failed payment attempt. Simply update your payment method or try a different one. If you experience repeated payment issues, our support team can help troubleshoot the problem. Common solutions include using a different card, trying PayPal, or switching to cryptocurrency. We never suspend an active subscription due to a failed renewal payment since our subscriptions do not auto-renew.

Our Diamond plan is designed for families and households. With 3 simultaneous streams, family members can watch different channels on different devices at the same time. The Diamond plan at $89.99 USD/year (or $99.99 CAD/year) works out to under $2.50 per person per month for a family of three — far less expensive than any streaming service or cable package. For larger households or group inquiries, contact our support team to discuss multi-subscription arrangements with special pricing.

Yes. After each payment, you receive an email confirmation that serves as your receipt. If you need a formal invoice for business or tax purposes, contact our 24/7 support team and we will generate one within 24 hours. Invoices include the service description, amount paid, date, and payment method.

We do not currently offer specific student or military discounts, but our pricing is already among the lowest in the industry. The Silver plan at $49.99 USD/year works out to approximately $4.17/month — less than a single month of most streaming services. The Diamond plan for families at $89.99/year is under $7.50/month for 3 simultaneous streams.

US customers see a charge in USD. Canadian customers see a charge in CAD. We use localized pricing to ensure you pay exactly the amount shown on our website with zero currency conversion fees. Cryptocurrency payments are processed at the current exchange rate at the time of transaction.