Privacy Policy

We use the information we collect for the following purposes:

• To create and manage your subscription account
• To process payments and send transaction confirmations
• To provide, maintain, and improve our IPTV service
• To respond to customer support inquiries and resolve technical issues
• To send service-related communications (account updates, maintenance notices)
• To detect and prevent fraud, unauthorized access, and abuse
• To analyze usage patterns and optimize server performance
• To comply with legal obligations

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookie settings through your browser preferences. Disabling essential cookies may affect site functionality.

We may share limited information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To securely handle subscription payments. We do not store your full payment card details on our servers.
• Analytics Providers: To help us understand website traffic and usage patterns (e.g., Google Analytics).
• Email Service Providers: To send transactional emails and service notifications.
• Content Delivery Networks: To optimize streaming performance and reduce latency.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit
• Encrypted storage of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained for the duration of your active subscription and up to 12 months after cancellation.
• Payment Records: Retained for 7 years as required by financial regulations.
• Usage Data: Retained for up to 24 months for service optimization purposes.
• Support Correspondence: Retained for up to 24 months after the last interaction.

You may request deletion of your data at any time by contacting us (see Section 8 below).

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for certain purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@iptvuscanada.com. We will respond to your request within 30 days.