Refund Policy
Last updated: March 1, 2026
We stand behind our service with a 30-day money-back guarantee on all annual plans. Your satisfaction is our priority.
30-Day Money-Back Guarantee
All IPTV USA Canada annual subscriptions (Silver, Gold, and Diamond plans) come with a 30-day money-back guarantee. If you are not completely satisfied with our IPTV service within the first 30 days of your subscription, you can request a full refund — no questions asked.
1. Refund Eligibility
You are eligible for a refund if:
- Your refund request is made within 30 days of your original purchase date
- You purchased an annual (12-month) subscription plan
- Your account has not been suspended for violation of our Terms of Service
- You have contacted our support team to troubleshoot any technical issues before requesting a refund
2. Non-Refundable Items
The following are not eligible for refunds:
- Requests made after the 30-day money-back guarantee period
- 3-month and 6-month subscription plans (shorter-term plans)
- Accounts terminated for Terms of Service violations
- 30-day money-back guarantee activations (no charge was made)
3. How to Request a Refund
To request a refund, follow these steps:
Contact Support
Email us at support@iptvuscanada.com or reach out via WhatsApp with the subject line "Refund Request"
Provide Details
Include your subscription email address, order ID, and the reason for the refund request
Confirmation
Our team will review your request and confirm eligibility within 24 hours
Receive Refund
Once approved, refunds are processed within 5–10 business days to the original payment method
4. Refund Processing Times
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 5–10 business days |
| PayPal | 3–5 business days |
| Cryptocurrency | 1–3 business days |
Note: Processing times depend on your financial institution. Refunds are issued in the same currency and to the same payment method used for the original purchase.
5. Partial Refunds
Partial refunds may be issued at our discretion in the following cases:
- •Extended service outages exceeding 48 hours (pro-rated credit)
- •Downgrade requests from a higher-tier plan to a lower-tier plan
- •Billing errors or duplicate charges
Need Help with a Refund?
Our support team is available 24/7 to assist you with refund requests and any questions about our money-back guarantee.
6. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the revised policy. Refund requests will be governed by the policy in effect at the time of the original purchase.